IAM RoadSmart merchandise purchase terms and conditions and privacy policy

Your Data security

When you enter personal information into this online shop you are providing them to a third party company, Paragon Customer Communications, Park House, London, EC2M 7EB, who use your name, address and contact details data to despatch the merchandise items on behalf of IAM RoadSmart. Your data is retained solely by them for record keeping and confirmation of despatch and orders placed.

Any financial transaction made through this website is processed directly with IAM RoadSmart’s own bank account directly.

You can read the Paragon Customer Communications full privacy policy by clicking the link in the footer at the bottom of this webpage.

You can read the IAM RoadSmart privacy policy by clicking the link in the footer at the bottom of this webpage.

Order Processing

Orders are normally processed within 48 hours and goods despatched within 7 days of receipt of order.


Please allow 7 - 14 days for delivery.

Delivery Charges

Orders placed that are over 100gms will have a flat delivery and handling charge of £5.40 added to them. This is for a tracked courier delivery to any UK or International address up to a maximum weight of 20kg per order. Orders up to 100gms are sent by 1st class post and are charged at £1.30 per order.

Cancellation, Refunds and Returns

You may cancel your order within 7 days of placing it, and upon receipt of your returned goods, IAM RoadSmart will make a full refund. The address for returns is

IAM Merchandise Returns, FREEPOST, IAM RoadSmart, 1 Albany Place, Hyde Way, Welwyn Garden City, Hertfordshire, AL7 3BT.

We also offer a full money-back guarantee on non-engraved items if returned in good condition within 14 days.


If you have any queries regarding your order, cancellation or return/refund, please contact (our site hosts) email iammerch@paragon-cc.co.uk 

To contact IAM RoadSmart directly please telephone 0300 303 1134 (8:00am - 6:00pm Monday to Friday) or via support@iam.org.uk.