FAQs

If you're using one of our designs, we'll start work as soon as you checkout. Our process is almost totally automated, for reliable and robust service.

If you require your order to be fast-tracked please contact our account teams and we will try to help where possible. Your account team details can be found on the Contact Us page.

Don't panic. Have a look at our online help guide or contact us and we will do our best to help you out.

Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.

"Sign in" to your account and click on your contact details at the top right of the storefront. You'll see Orders and the status of each order within.

Please contact us quickly and let us know what's up. We'll do our best to put things right.

Delivery addresses are restricted to User's specific location(s) as requested by Howden's Head Office

Delivery addresses are restricted to User's specific location(s) as requested by Howden's Head Office

Delivery addresses are restricted to User's specific location(s) as requested by Howden's Head Office

Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that we appear as the sender on the shipping label.

"Sign in" to your account and click on your contact details at the top right of the storefront. You'll see Orders and the status of each order within.
If the order status is marked as shipped, your goods will be delivered the next day (extreme weather permitting).
If the order status is still showing as processing and you believe it should have shipped based on the defined SLAs, please reach out to our team via the Contact Us page.

"Sign in" to your account and click on your contact details / username at the top right of the storefront. You'll see Downloadable Products on the left toolbar. Selecting this will bring up your list of available downloadable artwork.